Welcome to Farm House Tack Store. By accessing our website at newhouseus.com and making a purchase, you agree to be bound by the following Terms and Conditions. These terms reflect our commitment to Uncompromising Quality, Transparent Value, and a Personal Touch in serving the global equestrian community. Please read them carefully.

1. Our Store & Our Customers

Target Audience: Farm House Tack Store caters to dedicated equestrians of all ages and disciplines, from competitive riders in Dressage and Eventing to pleasure riders and responsible parents seeking quality gear for young riders. Our customers value performance, craftsmanship, and trusted expertise in equestrian apparel and equipment.

Store Style & Product Philosophy: We offer a curated selection of premium, performance-oriented tack and apparel. Our range includes specialized saddles (Dressage, All-Purpose, Close Contact), technical baselayers, protective gear like Helmets and Bell Boots, and high-quality riding attire. Products like our Danny & Ron’s Rescue Collection and Custom Bits underscore our commitment to the equestrian community and personalized service. We blend traditional equestrian values with modern convenience.

2. User Obligations and Account Responsibility

By using our site, you agree to:

  • Provide accurate, current, and complete information during registration and checkout.
  • Maintain the confidentiality of your account credentials and accept responsibility for all activities under your account.
  • Use the website only for lawful purposes and not to violate any applicable local or international laws.
  • Refrain from using any data mining, robots, or similar data gathering tools on the site.

3. Products and Services Description

We strive to display our products (including saddles, boots, helmets, breeches, and accessories) as accurately as possible in terms of color, design, and description. However, slight variations may occur due to monitor settings. Product availability is subject to change.

Important Note on Custom & Intimate Items:

  • Custom Products (e.g., Custom Bits, made-to-order items) are final sale unless defective.
  • Intimate Apparel & Baselayers (including Children’s Tops) are for hygiene reasons non-returnable if the original packaging is opened.
  • Clearance or Final Sale items are marked as such at purchase and cannot be returned.

4. Orders and Payment Terms

Order Process:

All orders constitute an offer to purchase, which we accept by processing payment and dispatching the goods. We reserve the right to refuse or cancel any order for reasons including product availability, errors in pricing, or suspected fraud.

Pricing and Payment:

  • Prices are listed in US Dollars (USD).
  • We accept secure payments via: Visa, MasterCard, JCB, and PayPal.
  • You authorize us to charge the total amount to your selected payment method at the time of order confirmation.

Shipping:

  • Processing Time: Orders are processed within 1-2 business days after payment confirmation.
  • Shipping Methods:
    • Standard Shipping ($12.95): Via DHL or FedEx. Estimated delivery 10-15 business days after dispatch.
    • Free Shipping: Available on orders over $50 via EMS. Estimated delivery 15-25 business days after dispatch.
  • Delivery Areas: We ship globally but cannot deliver to some remote regions and parts of Asia. Delivery times are estimates and may vary due to customs.

5. Returns, Exchanges, and Refunds

Your satisfaction is our priority. Please see our detailed Shipping & Returns Policy for full information. Key terms include:

  • Return Window: You have 15 days from the delivery date to initiate a return or exchange for eligible items.
  • Conditions: Items must be unused, unwashed, with all original tags and packaging intact. A copy of the order confirmation must be included.
  • Process: Contact our Customer Care at [email protected] to obtain an RMA number before returning items to: Farm House Tack Store – Returns, 1341 Ash Street, Dallas, US 75244.
  • Refunds: Issued to the original payment method within 5-7 business days after inspection and approval. Original shipping fees are non-refundable.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Farm House Tack Store or its suppliers and is protected by international copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

7. Limitation of Liability

Farm House Tack Store, its directors, and employees shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use our site or products. Our total liability for any claim related to a product purchased shall not exceed the purchase price of that product.

We do not guarantee that the website will be error-free or uninterrupted. Products are sold “as is” and according to their product descriptions.

8. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States and the State of Texas. Any disputes shall be resolved in the courts located in Dallas County, Texas.

9. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date. Your continued use of the site after changes constitutes acceptance.

10. Contact Us

Embracing our Personal Touch philosophy, our team is here to help with any questions.

Email: [email protected]
Website: newhouseus.com
Address: Farm House Tack Store, 1341 Ash Street, Dallas, US 75244

Thank you for trusting Farm House Tack Store. We value your partnership in the equestrian journey and are committed to your complete satisfaction.