At Farm House Tack Store, our commitment to Uncompromising Quality and Transparent Value extends to every aspect of your experience, including how we deliver your products and support you if a change is needed. We blend a passion for equestrian performance with a personal touch, ensuring trust and satisfaction from order to delivery and beyond.
Shipping Information
We strive to process and dispatch your order swiftly, so you and your equine partner can enjoy your new gear as soon as possible.
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.
Shipping Methods & Delivery Times
We offer two reliable shipping options to cater to your needs:
- Standard Shipping (Fee: $12.95):
- Carrier: DHL or FedEx.
- Estimated Delivery: 10-15 business days after dispatch.
- Ideal for faster delivery of essentials like Helmets, Boots, Saddles, or Breeches.
- Free Shipping:
- Carrier: EMS.
- Available on all orders over $50.
- Estimated Delivery: 15-25 business days after dispatch.
Please note: Delivery times are estimates and may vary based on destination and customs processing. We ship globally, excluding some remote regions and parts of Asia.
Payment Methods
We accept secure payments via: Visa, MasterCard, JCB, and PayPal.
Returns & Exchanges Policy
Your complete satisfaction is our priority. Our returns process is designed to be straightforward, respectful, and efficient, reflecting the personal care we put into every interaction.
Our Promise
You have 15 days from the date of delivery to initiate a return or exchange, provided the item meets the following conditions:
- The item must be in its original, unused, and unwashed condition.
- All original tags, packaging, and protective covers (e.g., for Helmets or Saddle Pads) must be attached and intact.
- The item must be returned in its original packaging to prevent transit damage.
- A copy of your original order confirmation or packing slip must be included.
⚠️ Non-Returnable & Non-Exchangeable Items
To ensure the health, safety, and integrity of our products for all our customers, the following items cannot be returned or exchanged unless they arrive defective or damaged:
- Custom Products: Including Custom Bits and any item made specifically to your specifications.
- Intimate Apparel & Baselayers: For hygiene reasons, items such as Baselayers and Children’s Tops worn close to the skin are final sale if the original packaging is opened.
- Clearance or Final Sale Items: These will be clearly marked at the time of purchase.
If you receive a defective or incorrect item, please contact us immediately at [email protected]. We will arrange a prepaid return and expedite a replacement or refund.
Step-by-Step Return & Exchange Process
- Initiate Your Request: Within 15 days of delivery, email our Customer Care Team at [email protected]. Include your order number and details of the item (use the template below for clarity).
- Receive Instructions: We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
- Package & Ship: Securely package the item with all original materials. Clearly write the RMA number on the outside of the box. Ship to:
Farm House Tack Store – Returns
1341 Ash Street
Dallas, US 75244
Important: We recommend using a trackable service and keeping your proof of postage. Original shipping costs are non-refundable, and return shipping is the customer’s responsibility unless the return is due to our error or a defective product. - Inspection & Processing: Once received, our team will inspect the item within 3-5 business days and notify you via email upon completion.
Refund Timeline & Method
- Timeline: Upon approval, your refund will be processed within 5-7 business days. Please allow additional time for it to appear in your original payment account, depending on your financial institution.
- Method: Refunds are issued to the original payment method used (Visa, MasterCard, JCB, or PayPal). Store credit or an exchange for another product can be arranged upon request.
- Deductions: Original shipping fees are non-refundable. For exchanges, any price difference and applicable shipping charges will be calculated at the time of exchange.
Exchange Requests
To exchange for a different size, color, or product (e.g., swapping an All Purpose Saddle for a Dressage Saddle), please indicate this in your initial email. Exchanges are subject to availability. We will guide you through placing a new order once your return is approved.
Need Assistance?
Our team, embodying our commitment to a Personal Touch, is here to help with any questions regarding shipping, returns, or your order.
Email: [email protected]
Website: newhouseus.com
Address: 1341 Ash Street, Dallas, US 75244
We value your trust and look forward to ensuring your continued satisfaction with Farm House Tack Store.