Returns & Exchanges

At Farm House Tack Store, we are committed to your complete satisfaction, just as we are dedicated to providing Uncompromising Quality in every product we offer—from our premium Dressage Saddles and Custom Bits to our durable Bell Boots and stylish Breeches. We understand that sometimes an item may not be the perfect fit for you or your equine partner. Our Returns & Exchanges policy is designed with the same Transparent Value and Personal Touch that defines your entire experience with us.

Our Returns & Exchanges Promise

We aim to make the process straightforward, respectful, and efficient. You have 15 days from the date you receive your item to initiate a return or exchange, provided the item meets the conditions outlined below.

Conditions for Return or Exchange

• Item must be in its original, unused, and unwashed condition.
• All original tags, packaging, and protective covers (e.g., for Helmets or Saddle Pads) must be attached and intact.
• Item must be returned in the same packaging in which it was received to prevent damage in transit.
• A copy of your original order confirmation or packing slip must be included.

Non-Returnable & Non-Exchangeable Items

To ensure the health, safety, and integrity of our products for all our customers, the following items cannot be returned or exchanged unless they arrive defective or damaged:

• Custom Bits & Custom Products: As these are made specifically to your specifications, they cannot be returned unless there is a manufacturing defect.
• Intimate Apparel & Baselayers: For hygiene reasons, items such as Baselayers and Children’s Tops worn close to the skin are final sale if the original packaging is opened.
• Clearance or Final Sale Items: These will be clearly marked at the time of purchase.

Note: If you receive a defective or incorrect item, please contact us immediately at [email protected]. We will arrange a prepaid return label and expedite a replacement or refund.

Step-by-Step Return & Exchange Process

1. Initiate Your Request: Within 15 days of delivery, email our Customer Care Team at [email protected] with your order number and details about the item you wish to return or exchange. You may use the template provided below.
2. Receive Instructions: We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to us.
3. Package & Ship: Securely package the item with all original materials and include the RMA number clearly on the outside of the box. Ship the package to our address:
   
   Farm House Tack Store – Returns
   1341 Ash Street
   Dallas, US 75244
   
   Important: We recommend using a trackable shipping service and retaining your proof of postage. Original shipping costs are non-refundable, and return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.
4. Inspection & Processing: Once we receive your return, our team will inspect the item within 3-5 business days. We will notify you via email once the inspection is complete.

Refund Timeline & Method

• Timeline: Upon approval of your return, your refund will be processed within 5-7 business days. Please allow additional time for the refund to appear in your original payment account, depending on your financial institution.
• Method: Refunds will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal). Store credit or exchange for another product can be arranged upon your request.
• Deductions: Original shipping fees are non-refundable. For exchanges, any price difference and applicable shipping charges will be calculated and processed at the time of the exchange.

Exchange Requests

If you wish to exchange an item for a different size, color, or product, please indicate this in your initial email. Exchanges are subject to product availability. We will guide you through the simple process of placing a new order for the desired item once your return is approved.

Return & Exchange Request Email Template

To ensure we have all necessary information to assist you promptly, please use the following template when contacting us: