Your questions answered about our premium equestrian products and global service.

About Farm House Tack & Our Products

Who is the typical Farm House Tack customer?
Our clients are dedicated equestrians of all disciplines who value performance, quality, and a deep connection with their horse. From dressage riders seeking precision in Dressage Saddles & Bridles, to endurance athletes needing reliable All-Purpose & Endurance Saddles, and families shopping for Children’s Show Shirts & Outerwear. We serve riders globally who appreciate meticulously curated tack and apparel.
What is the style and philosophy of your store?
Farm House Tack combines the “Personal Touch” of a local tack shop with global reach. Our style is professional, passionate, and detail-oriented. We emphasize Transparent Value, Uncompromising Quality, and a seamless customer experience. Just as we carefully select each Close Contact Saddle or Therapeutic Gear item, we handle every order with efficiency and care.
What makes your product selection unique?
We specialize in performance-driven and thoughtfully curated equipment. Our range includes specialized items like Custom Bits, Therapeutic & Correction Saddle Pads, and the Danny & Ron’s Rescue Collection. We focus on gear that enhances safety, comfort, and partnership between horse and rider, from premium Helmets & Boots to technical Baselayers & Breeches.

Ordering, Payment & Account

What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Do you ship to my country?
We offer global shipping to most countries through our partnered carriers. However, we are unable to ship to a few remote regions and specific areas in Asia. The shipping options available for your location will be clearly shown at checkout.
Can I create an account?
Currently, you can check out as a guest. For order tracking, please use the tracking information provided via email. Our team is always ready to assist with any order inquiries at [email protected].

Shipping & Delivery

What are my shipping options and costs?
We offer two transparent, reliable options:

1. Standard Expedited Shipping: A flat rate of $12.95 USD. Shipped via DHL or FedEx. Typically arrives within 10-15 business days after shipment. Ideal for riders wanting speed and reliability for items like a new Helmet or Saddle Bag.

2. Free Standard Shipping: FREE on all orders over $50 USD. Shipped via EMS (Economy Mail Service). Please allow 15-25 business days for delivery after shipment. Perfect for planning ahead for essentials like Grooming Supplies or Breeches.
How long does order processing take?
Every order is packed with care at our Dallas headquarters. Processing takes 1-2 business days (excluding weekends/holidays) before the carrier picks up your package.
Will I receive tracking information?
Yes! Full tracking information is emailed to you as soon as your order is dispatched, whether you choose DHL, FedEx, or EMS.
Why might my delivery be delayed?
Delivery times are estimates. While we partner with world-leading carriers, delays can occasionally occur due to customs processing, international holidays, or local circumstances beyond our control. We appreciate your understanding.

Returns & Exchanges

What is your return policy?
Your satisfaction is paramount. If an item isn’t the perfect fit, you have 15 days from the date of delivery to initiate a return. This applies to all products, from Custom Bits to Endurance Saddles.
How do I start a return or exchange?
For a seamless process, please visit our Returns & Exchanges page or contact our customer care team directly at [email protected]. We stand behind the quality of every product and are here to help.

Contact & Support

How can I contact you with more questions?
Our team embodies our “Personal Touch” philosophy. We’re here to assist you at every step of your equestrian journey.

Email: [email protected]
Store Address: Farm House Tack Store | 1341 Ash Street, Dallas, US 75244

Thank you for choosing Farm House Tack as your partner in performance. We are honored to serve riders across the globe and are dedicated to helping you achieve enhanced safety, comfort, and connection with your horse.

Warmly,
The Team at Farm House Tack Store

Where Passion for Performance Meets Uncompromising Quality